Rachel Hollis pulled into the drive-through at Burger King after picking up her two sons from hockey practice.
Since she is deaf, she normally orders food by typing out her order on her phone. This makes it much easier for her to communicate with strangers.
But unfortunately, things didn’t go as smoothly as she thought on this particular day. As she pulled up her sons’ order on her phone, she noticed the drive-through employee’s expression changing to that of frustration.
Sensing that there is a confrontation awaiting her, she immediately hit record on her phone to capture the employee handing her a note.
In the now-viral drive-through confrontation, Rachel says that she tried to remain calm for the sake of her children. But as soon as she got home, she broke down in tears.
Burger King has since released a statement: “All guests should be treated with respect and provided with a high level of service at our restaurants. The restaurant owner has reached out to the guest and her family to apologize, the employee was terminated and all employees at the location will undergo additional sensitivity training to ensure our customers always feel welcomed.”
Source – Little Things