A father claims that his daughter was literally ‘abandoned’ at 11 pm in the night at the side of the road by a bus driver. He refused to let her pay a child fare saying that her passport was ‘not valid proof of age’.
Gregory Donovan was shocked by the incident and says that his daughter Lili, 15, was told to ‘get off the f****** bus’ when she was commuting from Middleton to Bury.
He claims that he had to travel from Blackley to Bury to pick up her daughter and her friends, in the ‘cold and dark’.
Mr Donovan said that his daughter was asked to pay the full adult fare when traveling home on the bus. When she tried to show her school bus pass, the driver refused to oblige claiming that the only valid ID accepted for 11-16 year-olds’ is the ‘igo’ travel pass, which costs £10.
He said: ‘The idea that all children aged 11 to 16 must carry an ”igo” is ridiculous, because it does not prove your identity.
‘In black and white, in the terms and conditions, it states that another form of ID may be required alongside an ‘igo’, which totally undermines its authority.
‘To me, this ”igo” card is futile, it’s nothing more than a money-making scam.
‘The main issue for me is that my daughter was abandoned on the side of the road at 11pm.
‘The driver embarrassed her and he intimidated her. Offering to reimburse the fares is not a gesture of goodwill, because she should never have been charged the adult fare in the first place.’
First Manchester, the bus service involved said it had conducted an ‘internal investigation’ about the driver’s alleged behavior. The firm has yet to reveal the outcome.
The company has also offered to pay the difference that Lili had to pay for the adult fare.
A spokesman for First Manchester said: ‘As confirmed in conversation between the customer and our customer service centre, the only proof of age that can be accepted in this instance would be an ‘igo’ card which, is in line with the terms set out by TfGM.
‘As a gesture of goodwill, we have offered to pay the difference between the fares incurred by the customer.
‘In terms of comments relating to the driver, I can confirm that our depot team conducted an internal investigation with a view to addressing any potential concerns in line with our company procedures.’
Source – Daily Mail